Complaints policy.
Last updated: 2026-05-05. The fastest path is the in-app Reportbutton. Use the form below if you don’t have a Greety account.
If you are in immediate danger
Contact your local emergency services first. Then email safety@greety.online with the subject line “URGENT”. Our trust team monitors that inbox 24/7.
What you can report
Use this procedure for any violation of our Acceptable Use Policy. The most common categories:
- Non-consensual intimate imagery — content of you published without your consent.
- CSAM — suspected child sexual abuse material.
- Deepfakes — AI-generated content using your likeness without your consent.
- Harassment, threats, doxxing.
- Impersonation or identity theft.
- Stolen photos — content where someone else holds the copyright.
- Off-platform pressure — being pushed to messaging apps, payment apps, or in-person meetups before booking.
Copyright takedowns (DMCA) have their own procedure — see /copyright.
How to report
- Use the Report button. Every profile, listing, message, and photo on Greety has one. It auto-attaches the target ID, content hash, and timestamp.
- If you don’t have an account, email safety@greety.online with: the URL of the offending content, screenshots, your name (or pseudonym, with proof of identity attached separately for NCII cases), and a description of why it violates our policy.
- For NCII cases involving you personally, you can also file via StopNCII.org. Their hashed-fingerprint system blocks the content across partner platforms including Greety.
What happens next
- You receive an automated confirmation within 5 minutes.
- A human triages the report within the SLA below.
- For severe cases, content is hidden pending review (within 1 hour).
- We may contact you for additional information; we will never share your identity with the reported party.
- You receive a final outcome notice with the action taken (or why no action was taken). Appeals on outcomes go through a second curator within 5 business days.
Service-level commitments
CSAM (suspected child abuse material)
Immediate removal. NCMEC report. Account ban.
Non-consensual intimate imagery (NCII)
Immediate removal pending review. Account suspension.
Off-platform pressure on a minor
Account suspension. Escalation to local authority.
Deepfake / AI-generated likeness without consent
Removal pending review. Account warning to permanent ban.
Harassment, threats, doxxing
Mute, suspension, or ban depending on severity.
Stolen photos / impersonation
Removal once ownership verified. Account ban for impersonator.
Other AUP violation
Standard triage queue.
Confidentiality
Reports are confidential. The reported user never sees who flagged them. We share your identity only when compelled by law (court order, regulatory request, criminal investigation) and only the minimum required.
Anti-retaliation
Greety bans retaliation against reporters. If you believe an account has retaliated against you for filing a complaint, file a second report flagging the retaliation. Confirmed retaliation is a Tier 3 violation — permanent ban.
Annual transparency
We publish quarterly transparency reports summarising complaint volume, action rates, response times, and category trends. See the latest report.